About Click and Collect

Can I collect my order?

Absolutely! We offer a convenient Click and Collect service from our online store. Just wait for a confirmation email letting you know your order is ready for collection (usually within 1-2 business days).

How do I know my order is ready?

You'll receive an email titled "Your order CC**** is ready for pick-up" along with the Item Fulfillment (IF) reference number. Please bring a copy of the sales order confirmation or the IF number when you come to collect your order. Orders are processed as we receive them, so if you arrive at the warehouse without confirmation, your order might not be ready yet.

When can I come and pick-up my order?

Our store is open Monday to Friday, from 8:00 AM to 3:00 PM. Once you’ve received your Ready for Pick-Up email, you’re welcome to collect your order at any time during our opening hours.

How long should I wait before my order is ready?

Your order is typically ready within 24 hours. However, please note that order timeframes aren't guaranteed due to circumstances beyond our control and exclude weekends and public holidays.

How long will my order be held once it's ready?

We will hold your order for 14 days from the date you receive the Ready for Pick-Up email. If the order is not collected within this period, we will automatically process a full refund.

Can I get my order delivered?

Unfortunately, we don't offer delivery from this store. However, some of our products are available on Amazon. If you're a business, please get in touch with our sales team, who can offer you different trading options.